Box Office Opening Times
Open daily 10.00am–4.00pm
On show days, the Box Office remains open until 30 minutes after the start of the show.
Concession ticket prices are available on some performances.
For most shows to qualify as a concession you must be either:
Aged over 60
Aged under 16
Armed Forces (present or retired)
NHS/Blue Light Worker
Please be advised for some shows the concession qualifying criteria may vary – in these cases this will be listed on the event page.
ID may be required on entry to the performance with concession tickets.
The scheme allows you to obtain ONE free ticket for the person who is accompanying you to give you the assistance required to enable you to attend an event/performance at Scarborough Spa or Whitby Pavilion.
The free ticket is provided on the assumption that the person who accompanies you is able to provide you with appropriate assistance.
To qualify for the scheme you need to provide evidence that you need the assistance of a carer/personal assistant in order to attend performances/events. We will require proof of your entitlement at the time of booking or before the tickets are released for collection/posted to you. We will only need to see proof the first time you purchase tickets using the scheme, as your customer account will be authorised upon receipt of the proof.
We accept any of the following:
Evidence you are in receipt of DLA - Middle or Higher Care Component of Disability Living Allowance or Higher Mobility Component of Disability Living Allowance
Evidence you are in receipt of PIP - Standard or Enhanced Daily Living Component of Personal Independence Payment or Enhanced Mobility Component of Personal Independence Payment.
Evidence you are in receipt of AFIP – Armed Forces Independence Payment
CVI - Certificate of Visual Impairment
Evidence you are in receipt of AA - Attendance Allowance (Disability Living Allowance for patrons over 65)
Visually Impaired or Disabled Bus Pass
Disabled Persons Railcard
Disabled Identification Card
CEA Card - Cinema Discount Card
The Blue Badge and Employment and Support Allowance schemes will not be accepted as proof of eligibility.
We can process your booking but will not be able to release the tickets for collection or post them to you until we see your proof of eligibility to join the scheme. You can bring your documents into the Box Office in person, email them to [email protected] or send us a copy by post to Spa Box Office, Scarborough Spa, South Bay, Scarborough, North Yorkshire, YO11 2HD. Once we have seen the proof, your tickets will be released/posted.
Yes. You must purchase a ticket for yourself for an event/performance at Scarborough Spa or Whitby Pavilion and book the free personal assistant/carer ticket at the same time.
Please note: it is not the carer/personal assistant who is entitled to a free ticket, it is the customer who has joined the scheme who is entitled to receive a free carer/personal assistant ticket when purchasing tickets for themselves. Carers/personal assistants can assist with the booking of the tickets but the booking must be in the name of the eligible customer.
No. The free carer/personal assistant ticket will be a standard priced ticket. If the customer wants to buy a VIP or Meet & Greet ticket for themselves, they can. However it is on the understanding that their carer/personal assistant may not be able to sit next to them but they will be seated as near as possible subject to availability at the time of booking.
Yes, any catered event is exempt from the scheme. E.g. our Christmas Party Nights, New Year’s Eve Dinner, 80’s Party Night.
No unfortunately not, they are only available from the box office. Please email us at [email protected].
Yes, you can contact us by email us at [email protected] and we will be happy to assist you with your purchase.
No, unfortunately only purchases after the scheme start date are eligible to free carer/personal assistant tickets under the scheme.
You can. Please click here.
Seeing your favourite band or show is a great experience. And we’re here to help you enjoy that must-see act, without any unnecessary confusion.
Our ticket prices are transparent and made up of four elements:
1. The Face Value – this is the price agreed with the promoter or organiser of an event. We work hard with promoters to ensure that this is a fair price.
2. The Booking Fee – this is a charge made to cover the costs of our ticketing service, for example the costs of the ticketing software, call centre and our colleagues.
3. The Facility Fee – this is a small charge that contributes to the upkeep, safety and security of the building to ensure that you enjoy the performance.
4. The Fulfilment Fee – this is the cost of getting the tickets to you, so includes things like postage costs. We offer no-cost options; ‘collect from box office’ tickets can be collected from the box office any time before the event or ‘e-ticket’ this is a digital ticket that will be sent to your mobile phone via text and will need to be linked to your Ticketmaster account. Please be aware that conformation emails/ email receipts will not be automatically issued for physical tickets as these will be printed off with your tickets, a customer reference number will be given to you on booking.
Need help or advice, call us on 01723 376774