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FAQs: Regular Venue Questions

Who Manages Scarborough Spa?  

Scarborough Spa is part of a not-for-profit organisation, Sheffield City Trust. Any surplus is reinvested into our venues and activities so that we can continue to provide a rich mix of performances for you to enjoy in the future. 

 

Can I Hire Scarborough Spa for my event? 

You can! Call us today on 0870 121 3690 or email eventsales@siv.org.uk to see how we can help you host your event.

 

I have a query about tickets for an Event at Scarborough Spa. 

Please visit our Box Office & Tickets FAQ page here where you be able to find your query. 

 

Can I Smoke Or Vape Inside Scarborough Spa? 

No, there is no smoking or vaping allowed anywhere inside the venue. During large events we may provide a smoking area in a designated outside area. 

 

Do You Have A Cash Machine At Scarbororugh Spa? 

Yes, there is an independent cash machine on site in our main foyer. Please note that this machine does charge for cash withdrawals. 

 

I Think I Have Lost Something. Do You Have A Lost Property? 

If you think you may have left something behind at the venue then please contact the Spa Box Office on 01723 376774 or email spadutymanagers@siv.org.uk 

 

Where can I park when visiting Scarborough Spa?  

Yes, there is parking available outside of the venue and a couple of car parks nearby. Please visit www.scarboroughspa.co.uk/plan-your-visit/parking for more information about parking. 

If you are attending an evening show, please be aware all seafront car parks are free after 6pm. 

 

Can I Bring My Dog Into The Venue? 

Dogs are allowed into the main foyer and the dog friendly area of Farrer’s Bar & Brasserie. We also have a dedicated dog friendly toilet available for your use. Dogs are not permitted in any other areas of the venue. 

Assistance Dogs are exempt from these rules. If you will be attending a performance with an Assistance Dog, please make the Box Office aware when you are booking your tickets. 

 

Is Scarborough Spa’s Cliff Lift Open? 

You can view the Current Opening Times for The Cliff Lift Here.  

 

Is The Suncourt Café Open All Year? 

The Suncourt Café at the Scarborough Spa is only open during the warmer months of the year. From the May Day bank holiday until early autumn. 

Farrer’s Bar & Brasserie which is also located within Scarborough Spa is open all year round. 

 

Can We Sit Outside At The Suncourt Café? 

Yes, you can sit in the Suncourt Enclosure where there are café tables and chairs. Please note this area may be closed for performances and private events. Dogs are also allowed in this area when the café is open. 

 

Can You Support My Charity Event?  

Scarborough Spa receives lots of requests for charity and raffle donations each year. We aim to support as many of these as we can but due to the high volume of requests, this is not always possible. Please send your request with an accompanying letter from your selected charity to spaenquiries@siv.org.uk and this will be forwarded to the relevant member of staff. 

 

How Do I Make A Complaint?  

Scarborough Spa endeavours to make your visit as enjoyable as possible, however if you do encounter a problem, please contact us by emailing spaenquiries@siv.org.uk or speak to a member of staff on site.