Frequently Asked Questions
Why has my card been declined? (AVS error)
If you receive an error code 'AVS Error' or 'AVS declined' this is due to the address you have entered not matching that of your payment card. Please note that our ticketing system will only authorise debit/credit cards where the name and address match the registered card details. If this is incorrect the transaction will fail and the sale will not proceed.
Please Note: This may also result in your account appearing to have a charge taken - this will automatically be removed by your bank within 3 to 7 days.
Can I Print My Tickets At Home?
You can print your tickets at home by selecting the print at home option (if available) when booking online – please note usual booking fees still apply. For more information on our booking fees click here.
Please be aware that you will need Adobe Acrobat to download your tickets. Once downloaded you will need to print your tickets as this doesn’t happen automatically and bear in mind that you may not be able to print from a mobile device or if your computer is not connected to a printer.
If you are using a mobile device or a computer that is not connected to a printer to make your booking then make sure that you save your tickets, then you can print at a later date.
Alternatively, if you choose not to download your tickets at the time of booking you can go to ‘My Account’ and access them at a later date when you are able to print. To do this click on ‘Order History’ and then the order number and print.
Please take care when deciding whether to download and print your tickets. If you select to do this when you are unable to print, the Box Office system will think they have been printed and therefore you will have to collect your duplicate tickets from Box Office on the day of the event