FAQs: Coronavirus

Is Scarborough Spa Closed?
Following the latest update regarding the Coronavirus outbreak, we have taken the decision to close Scarborough Spa from 23:59, Tuesday 17th March 2020.

Health & Wellbeing is at the very heart of our organisation and we are committed to ensuring that we reduce the risk of Coronavirus for all our customers to an absolute minimum.

We will continue to monitor the on-going Coronavirus outbreak and will update our website and social media pages with all relevant information regarding re-opening.

You can see our latest update here:

Where can I see Scarborough Spa's latest Postponements/Cancellations?
Due to COVID-19 outbreak there has been a lot of changes to our upcoming entertainment programme.

You can see the latest changes here:

My show is Postponed what should I do?
Nothing, you can rest assured that we have everything in hand.

If your show has been rearranged for a new date, please keep hold of your tickets as they remain valid for the new date.

For a full list of postponed performances, please click here.

If you can't make the new show please email us:

What should I do if a performance gets cancelled?
Our customer service team is working hard to get in touch with every customer affected by these cancellations.

Please be patient, you will be contacted as soon as we can get to you to discuss/issue a full refund.

Please check your bank account before you contact us, as the refund may have already happened.

For a full list of cancelled performances, please click here.

I Purchased Tickets for Scarborough Spa Via Ticketmaster. What Should I do?
Please visit Ticketmaster's Event Staus Update Portal here for full details.

Is The Scarborough Spa Box Office Open?
Scarborough Spa including the box office is currently closed, please do not visit Scarborough Spa during the COVID-19 closure.

Is The Spa Cliff Lift Open?
Unfortunately as well as the main building, Scarborough Spa's Cliff Lift is closed too. When we re-open, opening times will be listed on The Cliff Lift Opening times page.

When will Scarborough Spa re-open?
Given the fluidity of the current global situation, it is impossible to hazard a guess at when theatres in the United Kingdom will reopen.
We expect these measures and advice to be in place for ‘some weeks’. We will announce our reopening on social media and in the local press.

How can I contact The Scarborough Spa Box Office?
However, If you do have any urgent questions please email our Box Office team via:

Please read this page carefully before contacting us as your question may have already been addressed.

We’d like to thank everyone who has been patient and kind in dealing with our changes to the entertainment programme so far and we are sorry that we cannot process your order as quickly as we would like.

We look forward to welcoming you back to Scarborough Spa as soon as we are allowed to resume performances.

In the meantime stay safe and healthy.

The Scarborough Spa team.