FAQs: Coronavirus

We are safely managing your visit to Scarborough Spa in line with the latest Government guidance in relation to Indoor Events

In order to ensure safety, we kindly ask you to adhere to the following measures to keep everybody safe:

If you have any COVID symptoms or have been asked to self-isolate please do not come to the venue. A full refund will be given if you provide evidence that you have to self-isolate.

It is your choice should you choose to wear a mask at the venue.

Please be vigilant and be respectful of others when moving around and exiting the venue.

In addition we will be taken a number of other steps including:

1. Placing a number of hand sanitising stations at key points around the venue.

2. Enhancing the cleaning regime for the events.

3. Spraying high touch areas with a product called Bacoban. (Bacoban is a long-term anti-viral, anti-bacterial and anti-fungal coating which can be applied to any surface). Bacoban remains active for up to 10 days after application and is resistant to the most common germs and viruses including CORONAVIRUS (COVID-19) H69/V70, DELTA & OMICRON , MRSA, HIV, Hepatitis B&C and Norovirus).

We are of course monitoring Government Guidance and any relevant announcements and should that change we will take any action necessary around the events and update this page. So please check this page ahead of your visit. 

Please be assured that we will continue to manage our shows and the venue as safely as possible and we look forward to seeing you soon.

Will I need to wear a face covering?
In line with government guidance it is your choice should you decide to wear a mask, but please show respect to those who have chosen to wear a mask. Our air-con will be maintaining air-flow within the building and has been tested to standards that are compliant with guidelines.

What should I bring?
Please keep your belongings to a minimum and with you at all times. This will assist with bag checks. Bags should be no bigger than an A4 piece of paper.

What else are you doing to ensure safety?
We will be offering enhanced cleaning and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so our helpful staff will guide you.

Please use the hand sanitiser stations when you enter and exit the venue.

Following the performance, Stage Door activities such as photographs with the performers or autograph signing may be restricted.

What happens if I have Covid and can’t use my ticket?
We will be ensuring that you have maximum flexibility by allowing tickets to be refunded up to 24 hours prior to the performance – so if someone in your party is confirmed as Covid positive or has symptoms, there is no need to worry.

We may allow you to refund tickets even closer to the performance time – please make sure to check with the box office.

Thank you for playing your part and we look forward to seeing you at the theatre again soon.

Will I be able to buy interval refreshments?
Please check if it is possible to pre-order your interval drinks to minimise contact with others. We request you to pay by contactless where possible, and there may be one way systems in place.

What are the social distancing rules?
As of 19 July, theatres can be open at full capacity so you may be sitting next to other people. Some of our performances will remain with socially distanced seating, please check at the box office.

Theatres will continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row.

My show is postponed what should I do?
Nothing, you can rest assured that we have everything in hand.

All new dates will be listed on our What’s On page and social media so please keep an eye on these.

If your show has been rearranged for a new date, please keep hold of your tickets as they remain valid for the new date.

If you can't make the new show please email us: [email protected].

If you are unable to make the new date, and in order for you to receive a refund for a show that has been postponed, we MUST have your tickets returned and your request for a refund NO later than 24 hours before the new performance dates. If a show has been re-scheduled and the new date has passed, you will no longer be eligible for a refund.

What should I do if a performance gets cancelled?
Our customer service team is working hard to get in touch with every customer affected by any cancellations. If you are awaiting a refund, please be patient, you will be contacted as soon as possible.

Refunds for cancelled shows are automatic, so please check your bank account before you contact us, as the refund may have already happened. If you paid by cash or if you bank details have changed/you paid on a card which is no longer valid, please contact the Box Office on Tel: 01723 376774.

I purchased tickets for Scarborough Spa via Ticketmaster. What should I do?
Please visit Ticketmaster's Event Staus Update Portal here for full details.

Is the Scarborough Spa Box Office open?
Scarborough Spa including the box office is open. Box Office opening times can be found here.

Is the Spa Cliff Lift open?
Scarborough Spa's Cliff Lift has reopened but is currently closed for essential maintenance. 

How can I contact the Scarborough Spa Box Office?
If you have a question or would like to book tickets please email our Box Office team via: [email protected] or Tel: 01723 376774, open daily.

Please read this page carefully before contacting us as your question may have already been addressed.

We’d like to thank everyone who has been patient and kind in dealing with our changes over the last 12 months.

We look forward to welcoming you to Scarborough Spa. We have an exciting programme of events lined up – find out more.

In the meantime stay safe and healthy.

The Scarborough Spa team.