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Booking Fees


  • Scarborough Spa
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Please note the following changes in booking fees, in effect from 1 April 2017:

Bookings made by telephone or online will be subject to a fee of 12% of the face value of tickets plus a fulfilment fee of £2 per transaction if tickets are to be posted or £1 per transaction if tickets are to be collected from the Spa Box Office. An option may also be available for some performances to print your tickets at home for which there will be no fulfilment fee applied.

Bookings made in person at the Spa Box Office will be subject to a fee of 5% of the face value of tickets unless otherwise stated.

All major cards are accepted except American Express.

Box Office: (01723) 821888

Email: spaenquiries@siv.org.uk

 

Why do we charge booking fees?

The venue does not set or keep the ticket price for most performances held at Scarborough Spa; this is set by the promoters of the event who have hired the venue to host their show.

The event promoter keeps the ticket money and this is why booking fees are highlighted as separate charges and not built into the ticket price.

The charges we make are there to cover the costs of our ticketing service, for example the costs of the ticketing software, call centre and our colleagues.

Scarborough Spa is part of a not-for-profit organisation, SIV Enterprises. Any money generated from ticketing and hosting events is re-invested into the Trust’s venues and activities.

Our charges for tickets for events at Scarborough Spa bought in person at the venue box office will incur a 5% booking fee whether payment is by cash, cheque, credit or debit card. Tickets purchased online or over the telephone will incur a 12% booking fee.

Dependent upon the method of delivery you chose, there could be an additional charge for the delivery of tickets.

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